![]() Alexa and all related logos are trademarks of, Inc. App Store is a service mark of Apple Inc. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Firefox is a trademark of Mozilla Foundation. or its affiliates in the United States and other countries. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries.Ĭopyright © 2022 NortonLifeLock Inc. The Norton and LifeLock Brands are part of NortonLifeLock Inc. I wish that a live person could be online for Chat instead of a chat bot, because when I tried to specify the problem initially, the chat bot did not understand. It kept telling me to uninstall/reinstall when I had already done that twice. ![]() I kept getting a BOT who mistakenly thought I was using the Windows version, even though I retried Chat and specified MAC. If anything needs to be improved for Norton, it is the wait time to get a live technician to help. ![]() I hope if I need to call up Tech Support, the wait time won't be as long. However, the technician said that if the same problem occurs, they will need to go in remotely and use a tool to remove corrupted Norton files. I also did a reboot and went into Norton 360 again. Then I closed Norton 360, then reopened it, logging in. Solution was to go into "My Norton" and at the upper left corner where my email address was, the technician asked me to log out. Managed to get phone support after 30 minutes of waiting. I need to speak to a LIVE person on Chat, not some stupid BOT that cannot understand my issue. This is very disappointing and frustrating, Norton. I have an ill husband I have to care for, and I don't have time to wait around to get help. I am increasingly dissatisfied with Norton and will be seeking out another company that is more reliable and that does not have unstable software where menu options disappear or long wait times for tech support. The wait times for phone tech support are ridiculous. If it continues, I want to cancel my subscription. But today all the menu options vanished saved for the two I mentioned earlier. I have reloaded the software and followed the instructions for the disappearing VPN option. The only ones displayed are "Device Security and "Password Manager." Never had this trouble before. The VPN option is missing along with a lot of others. Other names may be trademarks of their respective owners.Menu options vanish in "My Norton" whenever I open it up. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U.S. LifeLock identity theft protection is not available in all countries.Ĭopyright © 2023 NortonLifeLock Inc.
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